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Supported Devices and Browsers

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Lumen's products are designed to work on a variety of devices from computers to phones and tablets. We test to ensure a great experience for the most common devices.

 

Desktop & Laptop Browsers

Lumen's products are supported for the most recent version of the following desktop and laptop browsers:

  • Google Chrome Note: Some courses are not supported in Chrome incognito mode.
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari Note: Some courses are not supported in Safari. If you are prompted with an unsupported browser message, please switch to Chrome or Firefox. 

 

Mobile Browser Support

Lumen is fully committed to providing a responsive experience on mobile device browsers. The following mobile browsers are supported on common iOS and Android devices:

  • Chrome Note: Some courses are not supported in Chrome incognito mode.
  • Firefox
  • Safari (iOS only) Note: Some courses are not supported in Safari or on Firefox or Chrome on iOS. 

If you discover any issues on any of these mobile browsers, please report them to us at support@lumenlearning.com and we will resolve them in a timely manner. 

 

LMS Mobile App Support

While Lumen strives to provide the best mobile experience possible, as LMS mobile apps are closed third-party apps - with less robust LTI standards - the support we can provide on these apps is more limited.

We will work to investigate and understand reported mobile app issues. If an issue with the app is outside of our control, we report it to the LMS provider directly. In addition, we encourage our customers to do the same to help increase the visibility and perceived importance of this issue with the LMS provider.

We are currently aware of some known support issues (as yet to be resolved), which are detailed at the end of this section. We encourage instructors using Lumen inside an LMS to direct their students to use the fully supported (see above) responsive version of our site on a mobile browser rather than the app.

Known LMS Mobile App Issues

Canvas

  • Videos embedded in questions do not display
  • Some links do not display for OHM
  • Waymaker study plan and content is not available on some iOS devices
      • Please note: On newer versions of iOS with the latest version of the Canvas student app, a launch LTI tool button is displayed which does load the study plan and all content.
  • On Android devices, Waymaker quizzes (LTI based) do not launch

Moodle

  • Moodle Desktop App does not display Waymaker External Tool 
      • Please access Moodle online via a browser instead

 

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